1Standard Land Package Cancellation Slabs
For all customized domestic and international land packages (hotels, transfers, sightseeing, and meals), the following refund rules apply calculated from the date of written cancellation notice:
| Time of Cancellation Notice | Cancellation Fee Applied | Refund Eligible |
|---|---|---|
| 30 days or more before departure | 10% of Land Total or Token Fee | 90% Refund |
| 15 to 29 days before departure | 25% of Total Land Package | 75% Refund |
| 7 to 14 days before departure | 50% of Total Land Package | 50% Refund |
| Less than 7 days or No-Show | 100% of Total Package Cost | No Refund |
2Flight & Transportation Tickets
Air tickets and chartered flight segments are governed strictly by individual airline fare rules and terms:
- Non-Refundable Airfares: Promo, group, and special fares are 100% non-refundable once ticketed by the airline.
- Refundable Tickets: Airline cancellation charges + Vedagna Info Solutions Private Limited standard processing fee (₹500 per passenger per sector) will be deducted from the eligible refund amount.
- Flight Delays or Airline Cancellations: We will assist in claiming complete airline refunds or rescheduling onto alternative flights as per airline policies.
3Peak Season & Fixed Departure Rules
During peak festive dates (Diwali, Christmas, New Year, Long Weekends) and for confirmed Fixed Group Departures, hotel and transport slots are pre-purchased on a 100% non-refundable basis. Cancellations made within 30 days of peak travel dates are non-refundable.
4Refund Processing Timelines
Once your cancellation request is received and processed, eligible refunds will be initiated:
- UPI & NetBanking Payments: 5 to 7 business days to the original source bank account.
- Credit & Debit Cards: 7 to 10 working days depending on your issuing bank.
- Credit Notes (Aura Travel Credit): Issued instantly with 12-month validity and zero cancellation penalty on future trips.
How to Submit a Cancellation Request
To request a cancellation or modification, please send an email with your Booking ID / Voucher Number, registered passenger names, and reason for cancellation to: