Privacy Policy

1. Information We Collect

When you book holiday packages, request custom itineraries, or interact with Vedagna Info Solutions Private Limited, we collect necessary information to deliver seamless travel services:

• Personal & Identity Information: Full names, dates of birth, gender, passport details (for international visa/flights), and government ID information.
• Contact Details: Email address, mobile telephone number, and residential/billing address.
• Travel Preferences: Dietary requirements, seat preferences, room arrangements, and special medical assistance requests.
• Payment Transaction Data: Transaction references, GSTIN numbers (for B2B/tax invoice generation). We do NOT store complete credit/debit card numbers or CVVs on our servers.

2. How We Use Your Information

Your information is strictly utilized to facilitate your travel arrangements:

• Issuing confirmed flight tickets, train reservations, and hotel room vouchers.
• Processing tourist visas, travel insurance policies, and inner-line permits (ILP).
• Sharing essential passenger manifests with licensed ground transport suppliers and tour managers.
• Sending booking confirmations, e-vouchers, payment receipts, and travel advisory updates via Email and WhatsApp.
• Complying with regulatory, tax, and GST reporting obligations.

3. Data Security & Storage

We implement enterprise-grade security protocols including 256-bit SSL encryption for data in transit and restricted database access controls. Your passenger details are never sold, rented, or traded to unauthorized third parties or marketing networks.

4. Sharing With Verified Third Parties

To fulfill your holiday booking, we disclose necessary details only to:

• Airlines, railway authorities, and certified cruise operators.
• Contracted 4-star / 5-star hotels and verified resort partners.
• Official visa processing centers, embassies, and consular authorities.
• RBI-authorized payment gateway providers (e.g. Razorpay, Stripe, CCAvenue).

5. Your Privacy Rights

You have the right to request a copy of the personal information we hold about you, request corrections to erroneous data, or request deletion of non-regulatory records after your trip is completed.